Privacy Policy

This Privacy Policy explains how Polisacs Technologies Pvt. Ltd. (“Polisacs”, “we”, “us”) collects, uses, stores and protects personal data when you visit www.polisacs.com or contact us. We process personal data in accordance with the Digital Personal Data Protection Act, 2023 (“DPDP Act”) and other applicable Indian law.

1. Who we are

Polisacs Technologies Pvt. Ltd., 194, Paramount View, Sarat Pally, Kolkata, West Bengal 700070, India, is the Data Fiduciary for personal data collected through this website. Contact: contact@polisacs.com.

2. Personal data we collect

• Enquiry and partner forms: name, work email, company, phone number (optional), your area of interest and your message.
• Chat assistant (Kiwi): the messages you type and a random session identifier.
• Technical data: IP address, browser type and device information, recorded in server logs and with form submissions for security and abuse prevention.
• Cookies: as described in our Cookie Policy. Non-essential cookies are used only with your consent.

3. Why we use it

• To respond to your enquiry, demo or partnership request and follow up on it.
• To operate, secure and improve the website.
• With your consent, to understand website usage through analytics.
• To comply with legal obligations.

We process personal data on the basis of your consent, which you give when you submit a form, or for legitimate uses permitted under the DPDP Act. We do not sell personal data.

4. Sharing

We share personal data only with service providers who help us run this website and our communications (for example hosting, database and email providers), under contractual obligations to protect it, or where required by law. Some providers may process data outside India, subject to the safeguards required by applicable law.

5. Retention

We keep enquiry data for as long as needed to respond and maintain our business relationship, and then delete or anonymise it, unless a longer period is required by law. You can ask us to delete your data at any time.

6. Your rights

Under the DPDP Act you may:

• access a summary of the personal data we hold about you and how it is processed;
• ask us to correct, complete, update or erase your personal data;
• withdraw consent at any time (this does not affect processing already carried out);
• nominate another person to exercise your rights in case of death or incapacity;
• raise a grievance with us, and if unresolved, with the Data Protection Board of India.

To exercise these rights, email contact@polisacs.com with the subject “Privacy request”. We will respond within the timelines required by law.

7. Security

We use reasonable security safeguards, including encrypted connections (HTTPS), access controls and restricted administrative access, to protect personal data against unauthorised access, loss or misuse.

8. Children

This website is intended for businesses and is not directed at children. We do not knowingly collect personal data of children.

9. Changes

We may update this policy from time to time. The “Last updated” date above shows when it was last changed.

10. Grievance contact

For questions or grievances about this policy or your personal data, contact us at contact@polisacs.com.